Recently i did an online transaction to renew my road tax and the ordeal that i had endured to get it approved was tiring. Some problem cropped up, and i had no other option but to CALL them which i dreaded. After trying relentlessly for 3 days i got through, and was put on hold..not to mention about the hideous music..and finally someone attended to me. Whoosh... i was relieved. And before ending the call, the lady asked " is there anything else Miss?" and i nearly said "Please change the music"..nearly.
1 comment:
i used to work as CSE before. i try my best not to put on hold the customer. but sometime you can't help it especialy when you great the customer and they reply you with F word. that's when i simply put them on hold. 2 reasons. 1st wanted to calm myself n 2nd to teach the customer not to be rude wen you scold someone who doesn't no anything in the 1st place.. ya ya agree even i dont like the music when put on hold.. dam irritating.
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