Complaints and Complaints

In our daily life, there might be a lot of things that we feel unhappy about. After all we are just human beings with messed up hormones. While some people choose to voice out, some people might just shout at a wall and move on. Something similar happened in my college recently.

A kind soul who could not tolerate the inconsistent and inefficient moves taken by the college in addressing issues concerning our graduation and compulsory courses, decided to draw the director's attention on those matters through a simple letter. And he/she managed to draw the attention of the whole college in fact. The director and deputy directors who prior to this was not even aware of the hustles and tussles happening in our course finally came looking for us to solve the problem before it gets severe. Though, it is very wrong for the writer to have used the word 'we' without our concern, personally i feel that was a good move. In fact, the writer has managed to grab half of the cohort members support while the rest are infuriated by the letter.

What i am not happy about this whole issue is that there are some people who feel that writing complaint letter and putting it into suggestion box is very amateurish and lacks professionalism. What is wrong in conveying one's disagreement in a proper way especially when meeting and talking to the authorities directly is impossible? If that is wrong, government would not have provided complaint boxes in government premises. Wherever we go, let it be bank, office, or school, there are complaint/suggestions boxes for the public to convey their disappointments or address any pertinent issue. In fact, i personally feel that the public should come forward to let the people know of their feelings. How are we to achieve first class mentality and first class service if we cannot even convey our difficulties and dissatisfaction?

However, i should say some good words about the deputy director of the college who was very open minded in addressing the letter. Though, she was little curious about the writer, she admitted the flaws from her side and even promised to look into the matters personally. My cohort has never ceased to surprise the lecturers and the letter is jut another feather in our caps.